Shi S Zhao

US Patent:

20210158404, May 27, 2021

Filed:

Dec 1, 2020

Appl. No.:

17/108665

Inventors:

- Chicago IL, US
Rahim DAYA - Chicago IL, US
Vyomkesh TRIPATHI - Chicago IL, US
Francisco LARRAIN - Palo Alto CA, US
Kamson LAI - Chicago IL, US
Hernan ARROYO - Chicago IL, US
Gaston L'HUILLIER - Cambridge MA, US
Ricardo ZILLERUELO - Chicago IL, US
Shi ZHAO - Fremont CA, US

International Classification:

G06Q 30/02

Abstract:

Provided herein are systems, methods and computer readable media for facilitating pricing. An example method may include determining a price adjustable promotion from a plurality of promotions, the price adjustable promotion having a first promotional price, a forecasted demand that provides an indication of a promotion inventory exhaustion period and a plurality of redemption parameters that comprise at least a promotional period, a promotional value and a redemption expiration and causing the price adjustable promotion to be offered at the second promotional price while at least one of the plurality of redemption parameters for the price adjustable promotion remain constant.

US Patent:

20140233720, Aug 21, 2014

Filed:

Feb 20, 2013

Appl. No.:

13/771557

Inventors:

- Norwalk CT, US
Shi Zhao - Palatine IL, US

Assignee:

XEROX CORPORATION - Norwalk CT

International Classification:

H04M 3/51

US Classification:

37926506

Abstract:

A method of managing a call center that includes a plurality of agents may include receiving functional data associated with the plurality of call center agents over a time period, for each data curve, normalizing the data points to create a plurality of normalized functional data points, determining a variation associated with each normalized functional data point, determining one or more threshold values associated with each normalized functional data point, determining whether one or more of the normalized functional data points have a value that exceeds the associated threshold value, and identifying each of the normalized functional data points having a value that exceeds the associated threshold value as an outlier. The method may include identifying the call center agent associated with each curve that has an outlier and presenting information pertaining to one or more identified call center agents to a user.