Susan F Meek

US Patent:

6748066, Jun 8, 2004

Filed:

Dec 28, 2000

Appl. No.:

09/749823

Inventors:

Judith C. Espejo - Snellville GA
Lance F. Casey - Suwanee GA
Carmen D. Andia - Atlanta GA
Judy D. Martin - Lawrenceville GA
Adrian C. Rudd - Powder Springs GA
Susan F. Meek - Norcross GA
Brenda L. Boyden - Smyrna GA

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

H04M 164

US Classification:

3791142, 379 8805, 4554141

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu driven, and can accept information as well as deliver information to the customer in the form of prompts or prompt information. The system includes provisions that permit customers to vary the prompt information. In prompt information can be varied in a number ways, including the method of delivery, the content, pre or post-call prompts, and the frequency in which the prompt information is delivered.

US Patent:

7088987, Aug 8, 2006

Filed:

Dec 28, 2000

Appl. No.:

09/749837

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

H04Q 7/20

US Classification:

455408, 455405, 455406, 455409

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding their current rate plan and features. In system also includes provisions that provide customers with details of the rate plan, including free number of minutes, and rate information for calls placed at various times and various days.

US Patent:

7184748, Feb 27, 2007

Filed:

Dec 7, 2005

Appl. No.:

11/295825

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

BellSouth Intellectual Property Corp. - Wilmington DE

International Classification:

H04M 11/00

US Classification:

455406, 455408, 4554141, 379 8801

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.

US Patent:

7231201, Jun 12, 2007

Filed:

Jun 22, 2006

Appl. No.:

11/472773

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

H04Q 7/20

US Classification:

455408, 455405, 455406

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding their current rate plan and features. In system also includes provisions that provide customers with details of the rate plan, including fee number of minutes, and rate information for calls placed at various times and various days.

US Patent:

7356328, Apr 8, 2008

Filed:

Dec 28, 2000

Appl. No.:

09/749833

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

AT&T Delaware Intellectual Property, Inc. - Wilmington DE

International Classification:

H04M 11/00

US Classification:

455408, 455405, 4554141, 455413

Abstract:

A wireless communication system providing interactive voice response is disclosed. The system uses CSS7 equipment and infrastructure to account and manage pre-paid wireless services and to provide IVR (Interactive Voice Response) services. The system uses an SCP in communication with a mobile switching system. The SCP includes an IVR application, and provisions to account and manage pre-paid wireless telephone calls. The system preferably uses TCAP messaging where possible to reduce the number of required active voice channels. The system also includes provisions to provide improved IVR services.

US Patent:

7466806, Dec 16, 2008

Filed:

Jun 7, 2004

Appl. No.:

10/861375

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

AT&T Intellectual Property, I, L.P. - Wilmington DE

International Classification:

H04M 15/00

US Classification:

3791142, 379 8805, 4554141

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu driven, and can accept information as well as deliver information to the customer in the form of prompts or prompt information. The system includes provisions that permit customers to vary the prompt information. In prompt information can be varied in a number ways, including the method of delivery, the content, pre or post-call prompts, and the frequency in which the prompt information is delivered.

US Patent:

7529538, May 5, 2009

Filed:

Jun 11, 2007

Appl. No.:

11/811474

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

AT&T Intellectual Property, I, L.P. - Wilmington DE

International Classification:

H04Q 7/20

US Classification:

455408, 455405, 455406

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding their current rate plan and features. In system also includes provisions that provide customers with details of the rate plan, including fee number of minutes, and rate information for calls placed at various times and various days.

US Patent:

7653377, Jan 26, 2010

Filed:

Dec 28, 2000

Appl. No.:

09/749399

Inventors:

Judith C. Espejo - Snellville GA, US
Lance F. Casey - Suwanee GA, US
Carmen D. Andia - Atlanta GA, US
Judy D. Martin - Lawrenceville GA, US
Adrian C. Rudd - Powder Springs GA, US
Susan F. Meek - Norcross GA, US
Brenda L. Boyden - Smyrna GA, US

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

H04M 11/00

US Classification:

455406, 455408, 4554141, 379 8801

Abstract:

A wireless communications system providing interactive voice response is disclosed. The system is menu-driven, and can accept information and requests from customers. In response to one type of request, the system can provide the customer with information regarding one or more previous transactions. The system also includes provisions that permit customers to retrieve multiple previous transactions.