Susan K Varghese

US Patent:

20200034164, Jan 30, 2020

Filed:

Oct 7, 2019

Appl. No.:

16/594207

Inventors:

- Charlotte NC, US
Jiyoung Choi - Chicago IL, US
Thomas H. Judge - Chicago IL, US
Britton T. Farrell - Chicago IL, US
Katherine Dintenfass - Lincoln RI, US
Craig Terrill - Barrington Hills IL, US
Susan Varghese - Atlanta GA, US
Minh Vuong - CLOVIS CA, US

Assignee:

Bank of America Corporation - Charlotte NC

International Classification:

G06F 9/451
G06F 8/38
H04L 29/08

Abstract:

Systems and computer-readable media are disclosed for utilizing one or more data sources to generate a customized user interface. A first set of services and operations may be generated. Each service and operation in the first set of services and operations may be ranked based on an analysis of user engagement data. A second set of services and operations may be generated based on the ranking of each service and operation in the first set. Client-side instructions to render the second set of services and operations may be transmitted to a user device.

US Patent:

20170344384, Nov 30, 2017

Filed:

May 25, 2016

Appl. No.:

15/164472

Inventors:

- Charlotte NC, US
Jiyoung Choi - CHICAGO IL, US
Thomas H. Judge - CHICAGO IL, US
Britton T. Farrell - CHICAGO IL, US
Katherine Dintenfass - LINCOLN RI, US
Craig Terrill - BARRINGTON HILLS IL, US
Susan Varghese - ATLANTA GA, US
Minh Vuong - CLOVIS CA, US

International Classification:

G06F 9/44
G06F 17/30
G06F 3/0484
H04L 29/08
G06F 3/0482

Abstract:

Systems and computer-readable media are disclosed for utilizing one or more data sources to generate a customized user interface. A first set of services and operations may be generated. Each service and operation in the first set of services and operations may be ranked based on an analysis of user engagement data. A second set of services and operations may be generated based on the ranking of each service and operation in the first set. Client-side instructions to render the second set of services and operations may be transmitted to a user device.

US Patent:

20170344609, Nov 30, 2017

Filed:

May 25, 2016

Appl. No.:

15/164501

Inventors:

- Charlotte NC, US
Jiyoung Choi - CHICAGO IL, US
Thomas H. Judge - CHICAGO IL, US
Britton T. Farrell - CHICAGO IL, US
Katherine Dintenfass - LINCOLN RI, US
Craig Terrill - BARRINGTON HILLS IL, US
Susan Varghese - ATLANTA GA, US
Minh Vuong - CLOVIS CA, US

International Classification:

G06F 17/30

Abstract:

Systems are provided for providing a contextualized set of help topics. A user interaction contextualization system receives a search request for help topics from a user device, responsive to which the user interaction contextualization system retrieves an uncontextualized set of help topics from a help topics index. The user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to generate a contextualized set of help topics.

US Patent:

20170344745, Nov 30, 2017

Filed:

May 25, 2016

Appl. No.:

15/164448

Inventors:

- Charlotte NC, US
Jiyoung Choi - CHICAGO IL, US
Thomas H. Judge - CHICAGO IL, US
Britton T. Farrell - CHICAGO IL, US
Katherine Dintenfass - LINCOLN RI, US
Craig Terrill - BARRINGTON HILLS IL, US
Susan Varghese - ATLANTA GA, US
Minh Vuong - CLOVIS CA, US

International Classification:

G06F 21/57
G06F 17/30
H04L 29/06

Abstract:

Systems and computer-readable media are disclosed for utilizing one or more data sources to generate a set of operations. First data may be received from a first data source and second data may be received from a second data source. The first data and second data may be processed by conversion engines to generate a first set of common data and a second set of common data. These sets of common data may be locally stored. A processing engine may analyze these sets of common data to detect one or more predefined events. A set of operations associated with the detected predefined events may be generated. The set of operations may be transmitted to a user device.

US Patent:

20170345074, Nov 30, 2017

Filed:

May 25, 2016

Appl. No.:

15/164526

Inventors:

- Charlotte NC, US
Jiyoung Choi - CHICAGO IL, US
Thomas H. Judge - CHICAGO IL, US
Britton T. Farrell - CHICAGO IL, US
Katherine Dintenfass - LINCOLN RI, US
Craig Terrill - BARRINGTON HILLS IL, US
Susan Varghese - ATLANTA GA, US
Minh Vuong - CLOVIS CA, US

International Classification:

G06Q 30/06
G06F 17/30
H04L 29/08
G06Q 20/10

Abstract:

Systems are provided for providing contextualized user recapture solutions. A user interaction contextualization system may receive a notification of a user accessing one of the organization's services via a user device. Responsive to the notification, the user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to determine the user's likelihood of abandonment of the organization's services. Based on the likelihood of abandonment, the user interaction contextualization system may initiate one or more user recapture solutions.

US Patent:

20170346823, Nov 30, 2017

Filed:

May 25, 2016

Appl. No.:

15/164519

Inventors:

- Charlotte NC, US
Jiyoung Choi - CHICAGO IL, US
Thomas H. Judge - CHICAGO IL, US
Britton T. Farrell - CHICAGO IL, US
Katherine Dintenfass - LINCOLN RI, US
Craig Terrill - BARRINGTON HILLS IL, US
Susan Varghese - ATLANTA GA, US
Minh Vuong - CLOVIS CA, US

International Classification:

H04L 29/06
G06Q 50/00
G06F 3/0484
H04L 12/58
G06F 3/0481

Abstract:

A system may include at least one server having a processor and a communication interface communicatively coupled to an Internet connection and a non-transitory memory device storing instructions that cause the system to retrieve, from a data repository, user information corresponding to a user of products and/or services of a business entity, identify by, at least one a social network identification of the user, and match the user to a plurality of individuals based on the user information. The system may the plurality of social network communications associated with the social network identification of the user using rules provided by the rules engine server, and generate, by the sourcing engine server, based on the analyzed social network communications, a trigger condition based on predetermined criteria stored in a database and in response to the trigger condition, solicit, via a secure network, input from the matched individuals corresponding to the trigger condition.