Technical supportFrontier Communication DeLand, FL Aug 2009 to Jan 2010 Customer Service RepresentativeMetavante Madison, WI Nov 2007 to Aug 2008 Customer Service Representative
Skills:
More than 8 years successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting. Possess solid computer skills. Excellent working knowledge using both Windows and Mac systems; All Microsoft software, HTML, Java and C ++ A team player, acknowledged as Total Quality Customer Service Professional. Extremely productive in a high volume, high stress, environment.
Sierra Orthopedics 1780 E Florence Blvd STE 106, Casa Grande, AZ 85122 5208368988 (phone), 5208367930 (fax)
Education:
Medical School University of Illinois, Chicago College of Medicine Graduated: 1979
Procedures:
Arthrocentesis Carpal Tunnel Decompression Hip Replacement Knee Arthroscopy Knee Replacement Shoulder Arthroscopy Hip/Femur Fractures and Dislocations Lower Arm/Elbow/Wrist Fractures and Dislocations Lower Leg/Ankle Fractures and Dislocations Shoulder Surgery
Conditions:
Fractures, Dislocations, Derangement, and Sprains Internal Derangement of Knee Internal Derangement of Knee Cartilage Internal Derangement of Knee Ligaments Intervertebral Disc Degeneration
Languages:
English Spanish
Description:
Dr. Erickson graduated from the University of Illinois, Chicago College of Medicine in 1979. He works in Casa Grande, AZ and specializes in Orthopaedic Surgery and Orthopedic Sports Medicine. Dr. Erickson is affiliated with Banner Casa Grande Medical Center.
Rachel K.E. Bellamy - Bedford NY, US Jason B. Ellis - Atlanta GA, US Thomas D. Erickson - Minneapolis MN, US Wendy A. Kellogg - Yorktown Heights NY, US Mark R. Laff - Mount Kisco NY, US Peter K. Malkin - Arsdley NY, US John T. Richards - Chappaqua NY, US Philip S. Yu - Chappaqua NY, US
Assignee:
International Business Machines Corporation - Armonk NY
The present invention provides a method, system and apparatus enabling user-defined, genre-structured interaction online. The present invention enables users to define their own genres, including rules of interaction, as well as rules of enforcement. Genre definitions also can include the specification of roles, parameters, and states. The present invention also facilitates a given user to modify a given genre definition. Allowable modifications include addition, modification, and deletion of parameters and interaction and enforcement rules. The present invention also provides dynamically updated graphical representations of the state of genre instances, these graphical representations definable by the users.
Rachel K. E. Bellamy - Bedford NY, US Jason B. Ellis - Atlanta GA, US Thomas D. Erickson - Minneapolis MN, US Wendy A. Kellogg - Yorktown Heights NY, US Mark R. Laff - Mount Kisco NY, US Peter K. Malkin - Arsdley NY, US John T. Richards - Chappaqua NY, US Philip S. Yu - Chappaqua NY, US Tracee Wolf - Irvington NY, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F015/16
US Classification:
709227, 709224, 709228, 707 9
Abstract:
The present invention relates to a method for representing users within an online environment. The method allows users to define environmental parameters for controlling user interaction, define user representation parameters of user data within the environment, capture user data from the users, build an abstract graphical display of the environment, and build a user representation within the abstract graphical display for each user's data.
Method For Providing Dynamic Process Step Annotations
Peter K. Malkin - Ardsley NY, US Thomas D. Erickson - Minneapolis MN, US Wendy A. Kellogg - Yorktown Heights NY, US Brent Tzion Hailpern - Katonah NY, US Lawrence D. Bergman - Mt. Kisco NY, US Vittorio Castelli - Croton on Hudson NY, US Daniel A. Oblinger - Washington DC, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 17/00
US Classification:
715230, 715229, 715232, 715234, 715751
Abstract:
A system and method for obtaining a process definition; determining the current process; determining the current process step; determining whether a whether a user has requested creation or modification of an annotation of the current process or step; receiving information from the user for creating the annotation when a user has requested creation of an annotation; and displaying the annotation.
System And Method For Usage-Based Misinformation Detection And Response
Peter Kenneth Malkin - Ardsley NY, US Thomas David Erickson - Minneapolis MN, US Brent Tzion Hailpern - Katonah KY, US Wendy Anne Kellogg - Yorktown Heights NY, US
Assignee:
International Business Machines Corporation - Armonk NY
Methods of detecting, and providing a notification of, the existence of misinformation using usage patterns of a network service enable an organization to respond to the misinformation. The method includes establishing common usage patterns of the network service, identifying an irregular usage pattern, determining that the irregular usage pattern was caused by misinformation, and responding to the misinformation.
Peter Malkin - Ardsley NY, US Thomas Erickson - Minneapolis MN, US Wendy Kellogg - Yorktown Heights NY, US
Assignee:
IBM CORPORATION - Yorktown Heights NY
International Classification:
G06F017/30
US Classification:
707010000
Abstract:
Disclosed is a method for allowing the sharing of social relationships collections including the step of creating a social relationship collection object for a first user that provides access to at least one individual with whom they have a social relationship and allowing a second user to retrieve the social relationship collection object. As a result of allowing said second user to retrieve the social relationship collection object, the second user inspects a reference contained in the first user's social relationship collection object.
System And Method For Usage-Based Misinformation Detection And Response
Peter Malkin - Ardsley NY, US Thomas Erickson - Minneapolis MN, US Brent Hailpern - Katonah NY, US Wendy Kellogg - Yorktown Heights NY, US
Assignee:
International Business Machines Corporation - Armonk NY
International Classification:
G06F 12/14
US Classification:
726022000
Abstract:
Methods of detecting, and providing a notification of, the existence of misinformation using usage patterns of a network service enable an organization to respond to the misinformation. The method includes establishing common usage patterns of the network service, identifying an irregular usage pattern, determining that the irregular usage pattern was caused by misinformation, and responding to the misinformation.
Privacy-Preserving Method For Skimming Of Data From A Collaborative Infrastructure
Catalina M. Danis - Mount Vernon NY, US Thomas D. Erickson - Minneapolis MN, US Mary E. Helander - White Plains NY, US Wendy A. Kellogg - Yorktown Heights NY, US Rhonda Rosenbaum - Millwood NY, US David S. Singer - Los Gatos CA, US Calvin B. Swart - Poughkeepsie NY, US
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY
International Classification:
G06F 21/24 G06F 17/30
US Classification:
707783, 726 1, 707E17005
Abstract:
A method and system for harvesting collaboration data in accordance with a privacy policy is provided. In one embodiment, the method comprises defining a privacy policy for collaboration data, said privacy policy including a list of fields associated with the collaboration data to be harvested; harvesting the collaboration data associated with the fields specified as allowable under the privacy policy; transforming the collaboration data associated with the fields specified as allowable if said collaboration data can be transformed in accordance with a set of rules defined in the privacy policy; and storing the harvested collaboration data in a database.