Susan G Langley

Manager

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Location:

52 Iron Hill St, Weymouth, MA 02189

Industry:

Consumer Services

Work:

Assistant Director

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Location:

Phoenix, AZ

Industry:

Hospital & Health Care

Work:

Paypal Nov 2014 - Jun 2019
Fraud Investigations Manager and Customer Service Group Leader, Credit
United Urology Group Nov 2014 - Jun 2019
Assistant Director
Paypal Jan 1, 2014 - Nov 2014
Fraud Investigations Manager and Group Leader Ii Credit
Paypal Oct 1, 2010 - Jan 2014
Quality Manager, Credit
City Court Glendale Az Jul 1, 2010 - Oct 1, 2010
Volunteer

Education:

Northern Arizona University 1979 - 1982
Bachelors, Marketing Scottsdale High School 1974 - 1978

Skills:

Call Centers
Process Improvement
Leadership
Management
Training
Team Leadership
Financial Services
Customer Service
Credit Cards
Customer Experience
Coaching
Business Process Improvement
Budgets
Team Building
Quality Assurance
Call Center
Employee Training
Contact Centers
Customer Satisfaction
Business Analysis
Strategic Planning
Leadership Development
Banking
Analysis
Credit
Operations Management
Sales
Problem Solving
Microsoft Word
Change Management
Project Management
Powerpoint
Microsoft Office
Microsoft Excel
Fraud Investigations
Root Cause Analysis
Mentoring
Supervisory Skills
Voice of the Customer Analysis
Excel
Word
Outlook
Security
Reid Technique of Interviewing and Interrogation
Suspicious Activity Reporting
Policies and Procedures
Interpersonal Communication
Presentation Skills
Cross Functional Team Leadership
Cross Functional Collaborations

Interests:

Leadership Development

Certifications:

Ajp Applied Jeweler Professional With Gemological Institute of America (Gia)

Expedition Lecturer

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Location:

3131 Elliott Ave, Seattle, WA 98121

Industry:

Maritime

Work:

Zegrahm Expeditions
Expedition Lecturer
Maryland Historical Trust/Shpo
Maryland State Underwater Archaeologist
Seameo/Unesco 1989 - 1991
Underwater Archaeologist Trainer

Education:

University of Calgary 1980 - 1994
Doctorates, Masters, Master of Arts, Doctor of Philosophy Trinity College, University of Toronto 1976 - 1980
Bachelors, Bachelor of Arts, Anthropology, Fine Art University of Calgary
Doctorates, Doctor of Philosophy

Skills:

Archaeology
Cultural Heritage
History
Historic Preservation
Cultural Resource Management
Archival Research
Field Work
Anthropology
Research
Museums
Historical Research
Archaeological Survey
Report Writing
Museum Collections
Grant Writing
Conservation Issues
Gis
Underwater
Scuba Diving
Excavation
Surveying
Historical Archaeology
Museum Education
Gps
Spatial Analysis
American History
Remote Sensing
Oral History
University Teaching
Lecturing
Nepa
Archives
Architectural History
Mitigation
Academic Writing
Military History
Cultural Anthropology
Environmental Planning
Curating
Exhibit Design
Cartography
Ethnography
Environmental Science
Cataloging
Data Collection
Cultural Management
Theory
Emergency Response Instructor
Oxygen Provider Instructor

Susan Langley

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Susan Langley

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Susan Langley

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Susan Langley

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Susan Langley

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