Paypal Nov 2014 - Jun 2019
Fraud Investigations Manager and Customer Service Group Leader, Credit
United Urology Group Nov 2014 - Jun 2019
Assistant Director
Paypal Jan 1, 2014 - Nov 2014
Fraud Investigations Manager and Group Leader Ii Credit
Paypal Oct 1, 2010 - Jan 2014
Quality Manager, Credit
City Court Glendale Az Jul 1, 2010 - Oct 1, 2010
Volunteer
Education:
Northern Arizona University 1979 - 1982
Bachelors, Marketing
Scottsdale High School 1974 - 1978
Skills:
Call Centers Process Improvement Leadership Management Training Team Leadership Financial Services Customer Service Credit Cards Customer Experience Coaching Business Process Improvement Budgets Team Building Quality Assurance Call Center Employee Training Contact Centers Customer Satisfaction Business Analysis Strategic Planning Leadership Development Banking Analysis Credit Operations Management Sales Problem Solving Microsoft Word Change Management Project Management Powerpoint Microsoft Office Microsoft Excel Fraud Investigations Root Cause Analysis Mentoring Supervisory Skills Voice of the Customer Analysis Excel Word Outlook Security Reid Technique of Interviewing and Interrogation Suspicious Activity Reporting Policies and Procedures Interpersonal Communication Presentation Skills Cross Functional Team Leadership Cross Functional Collaborations
Interests:
Leadership Development
Certifications:
Ajp Applied Jeweler Professional With Gemological Institute of America (Gia)